Effective Date: July 21, 2025

1. Return Period

We accept returns within 30 days of delivery for most items. The return period begins on the delivery date.

2. Eligible Items for Return

Returnable Items

• Unused and unworn clothing items
• Items in original condition with tags attached
• Items in original packaging

Non-Returnable Items

• Worn or washed items
• Items without original tags
• Customized or personalized products
• Digital music downloads
• Final sale items

3. Return Process

Step 1: Initiate Return

Contact us at info@glamoreonline.com with:

• Order number
• Item(s) to return
• Reason for return

Step 2: Return Authorization

We will provide:

• Return authorization number
• Return shipping instructions

Step 3: Ship Items

• Package items securely
• Include return authorization number
• Ship to provided address

4. Return Shipping

Customer Responsibility

• You are responsible for return shipping costs
• We recommend using tracked shipping
• We are not responsible for items lost in return transit

Damaged or Defective Items

We cover return shipping for:

• Damaged items
• Defective products
• Incorrect items received

5. Refund Process

Inspection

Upon receiving your return:

• We inspect items within 5 business days
• Email confirmation sent upon approval

Refund Timeline

• Approved refunds processed within 7-10 business days
• Refunds issued to original payment method
• Bank processing may take additional 3-5 business days

Refund Amount

• Full refund for eligible returns
• Original shipping costs are non-refundable
• Return shipping costs not refunded (except for our error)

6. Exchanges

We do not offer direct exchanges. To exchange an item:

1. Return the original item for refund
2. Place a new order for desired item

7. Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 48 hours of delivery
• Provide photos of damage or incorrect item
• We will arrange replacement or refund

8. International Returns

Additional Considerations

• Customer responsible for customs/duties on returns
• Extended processing time for international returns
• Currency conversion rates apply to refunds

9. Store Credit

As an alternative to refunds, we offer store credit:

• 110% of purchase value in store credit
• No expiration date
• Transferable to friends or family

10. Contact Us

For return and refund inquiries: Email: info@glamoreonline.com

Please include your order number in all correspondence.

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SHIPPING POLICY

Effective Date: July 21, 2025

1. Processing Time

• Orders processed within 1-2 business days
• Business days: Monday through Friday
• Orders placed on weekends/holidays processed next business day

2. Shipping Methods and Rates

Domestic Shipping (United States)

• Standard Shipping (5-7 business days): Calculated at checkout
• Express Shipping (2-3 business days): Calculated at checkout
• Overnight Shipping (1 business day): Calculated at checkout

International Shipping

• Available to select countries
• Delivery time: 7-21 business days
• Rates calculated at checkout based on destination

3. Free Shipping

• Free standard shipping on orders over $75 (US only)
• Promotional free shipping periods announced via email

4. Tracking Information

• Tracking number provided via email
• Track your order through carrier website
• Contact us if tracking not received within 48 hours

5. Delivery Issues

Incorrect Address

• Customer responsible for providing accurate address
• Additional fees may apply for address corrections

Failed Delivery

• Packages returned to us incur reshipping fees
• Unclaimed packages may be subject to restocking fee

6. Contact Us

Shipping inquiries: Email: info@glamoreonline.com